Messaging

I used to triage Airbnb, Booking, WhatsApp, and email every morning. Now every message lands in the same thread. I reply on my walk to work and the day is mine.

One inbox for every guest. Across every channel.

Most hosts run their messaging across half a dozen apps. Airbnb has its own inbox. Booking.com has another. Vrbo lives inside a partner portal. Direct bookings drop into email. Then there is WhatsApp and SMS for the long-stay guests who message off-platform anyway. Hububb pulls every conversation into one thread per booking.

Channels we unify out of the box

• Airbnb
• Booking.com
• Vrbo and other OTAs Hububb lists on your behalf
• Your Hububb-hosted direct booking site
• WhatsApp and SMS

AI-drafted replies. Not auto-sent.

When a guest asks for late checkout, the WiFi password, or the lockbox code, Hububb drafts the reply using your existing house rules and listing copy. You review and send. No automated-message formality. No off-tone replies sent on your behalf.

Threads tagged by stage and topic

Every thread is tagged by stage (enquiry, booked, in-stay, post-stay) and topic (access, cleaning, billing, refund). Filter your inbox by what is actually urgent. The 40-message backlog stops feeling like a wall.

Works on channels other tools cannot reach

Hostaway, Guesty, and Lodgify can only sync guest messages from channels with a messaging API. Airbnb, Booking.com, sometimes Vrbo. Channels like Hotels.com, Agoda, and Trivago do not expose one. Hububb captures those messages too, because we manage your listings on those channels directly. You read and reply from one place. Even on the OTAs no one else can sync.